We keep a HUGE selection of products in stock in our brick and mortar location. We do our very best to process orders in 1 or 2 business days (excluding weekends and holidays). For those orders that require special attention, we will notify you by telephone and e-mail (or letter) of the new projected shipping date. Should you decide to cancel an unshipped order, we guarantee a prompt and complete refund without any cost to you. However, once an order has shipped, it cannot be cancelled.
Due to the size and weight of some orders, and the massive size of Canada and the U.S., we cannot always guarantee free shipping on orders. We will make our BEST EFFORT to provide free freight! However, some products to certain locations are substantially more expensive. In these cases, we will contact you and provide a quote for any additional freight. You always have the option to cancel your un-shipped order for a prompt and complete refund.
We are located in the Pacific Northwest, please allow an additional 1 to 6 business days after processing for courier delivery. Orders delivered in the West can often arrive in just 1 to 2 business days, central areas can expect 2 to 4 days and eastern locations can expect 5 to 8 business days. Items may not ship together or arrive at the same time. All shipping and handling times are best estimates and are subject to change. Modula Racks reserves the right to cancel or alter this shipping policy at any time.
Orders under $800USD can be shipped to the end user free of duties and shipping charges. For orders over this amount, we will contact you before shipping to provide an estimate including all additional freight or duty charges. You always have the option to cancel your order before shipping and we will provide a prompt and complete refund without any cost to you. Should you have any questions before ordering please contact us, we pride ourselves on excellent service.
Large deliveries that cannot ship with a standard courier will be shipped with specialty logistics companies. These orders are often delivered in a 5 ton or larger truck. These deliveries must be accepted by the customer without delay or large daily storage fees will be charged by the logistics company. The drivers are not responsible for unloading the product and fees are charged for the use of tailgate lifts. All additional charges are the sole responsibility of the receiver.
It is impossible for Modula Racks to control how items are handled after leaving our facility. By purchasing a product from Modula the purchaser agrees to hold harmless Modula Racks Inc. and all of their deemed agents against any claims for loss or damage once the purchased product leaves Modula Racks Inc. Any and all claims for loss, damage or otherwise that has occurred during shipping must be submitted to the shipping carrier that was responsible for the transport and delivery of the shipment.
Modula Racks Inc. will, to the best of its ability, provide tracking information to the customer for their reference so that they may make the necessary arrangements to receive the shipment. The purchaser agrees that their shipment will be sent without requiring a signature for delivery. The purchaser accepts full responsibility for the loss of the package if nobody is available to receive the package as it will be left at the delivery address. Should the purchaser not receive the shipment tracking information for any reason it is their responsibility to contact Modula Racks to obtain this information.
Immediately after receiving your order open and inspect your item for any signs of damage. In the event that you encounter any damage contact the carrier and Modula Racks immediately to report the damage. Product damages must be recorded and reported no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. Digital photos are to be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at firstname.lastname@example.org or call (604) 541-9966 and speak to one of our Customer Service Specialists so we can complete the claim and process.