Before we jump right into a return, you will be offered technical assistance from our expert team of accessory installers. No solution gets you back on the road faster than the one you may already have. That said, sometimes things are just not going to work out. In these cases we are happy to help you get those parts back in the mail right quick!
All items may be returned to Modula Racks for a full refund if the return is a result of our error or a manufactures defect.
– Items returned for any other reason and will be subject to a 15% restocking fee. (***) (**) (*)
– All return requests must be submitted within 30 days of delivery.
– All items submitted for a complete refund must arrive in new condition, unused and in the original packaging. (**)
– We do not accept the return of used items or items returned more than 30 days past delivery. (***)
– Refund claims for factory defects must be presented to Modula Racks by photograph within 30 days of delivery.
– Refund claims for products damaged during shipping must be presented by photograph within 7 days of delivery. Claims must be made before products are used.
– Refunds are authorized after photos of the damage are received by Modula Racks.
– Once returned items have been received at Modula Racks, they will be inspected and authorized according to our return policy’s (Some exceptions apply)
*Rhino Rack RS Vortex Roof Rack Systems – These system are cut specifically for each vehicle, these systems are non-returnable. The title of each listing states the vehicle fitment, be sure to double check before ordering. Please contact us with any questions before purchasing.
**Items received back with damaged or unusable packaging will be subject to additional fees up to 15% of the original purchase price.
***Items received back used or damaged will not be refunded.